Refund & Cancellation Policy

AWAZME CONSULTING SERVICE, operating under the enterprise brand name Automataiz ("Automataiz", "we", "us", or "our"), provides a sovereign cloud-based AI Business Operating System delivered as Software-as-a-Service (SaaS). Because our platform provisions immediate computing infrastructure, vector storage vaults, dedicated phone numbers, and autonomous multi-agent processing capacities upon subscription activation, this Refund & Cancellation Policy establishes clear, transparent commercial terms governing recurring subscription billings, plan cancellations, and refund qualifications.

Automataiz offers flexible recurring billing structures designed to scale with your organization:

• Monthly Billing: Charged automatically every 30 days in advance. Ideal for agile teams and early-stage deployments.
• Annual Billing: Charged automatically once per year in advance with substantial volume discounts (up to 58% savings).
• Enterprise Sovereign Plans: Billed in accordance with custom Master Services Agreements (MSA) via corporate invoice, corporate credit card, or international wire transfer.
• Taxes & Invoicing: Invoices are delivered electronically immediately upon transaction completion. In India, an 18% GST is collected and itemized with verified GSTIN details for Input Tax Credit (ITC).

Customers may cancel their Automataiz subscription at any time without penalty. To cancel:

• Self-Serve Cancellation: Navigate to Admin Settings → Billing & Plans → Cancel Subscription inside your workspace.
• Email Cancellation: Send a written notice from the primary workspace owner email address to billing@automataiz.com at least 48 hours prior to your renewal date.

We stand firmly behind the performance, velocity, and reliability of the Automataiz platform:

How to Submit a Refund Request:

• Email billing@automataiz.com with your workspace slug, registered admin email, and original invoice number.
• Our finance desk will review and confirm eligibility within 24 to 48 business hours.
• Approved refunds are credited directly to the original payment method (Stripe, Razorpay, UPI, or Credit Card). Funds typically reflect on your bank or card statement within 5 to 10 business days depending on your banking provider.

Certain specialized, consumed, or pass-through services are non-refundable under any circumstances once provisioned or executed:

• Pass-Through Carrier Fees: WhatsApp Meta Cloud API conversation fees and SMS transit costs incurred directly with upstream telecom providers.
• Professional White-Glove Onboarding: Custom data migration engineering, custom CRM pipeline architecture, and dedicated staff training sessions once delivered.
• Custom AI Model Fine-Tuning: Specialized GPU cluster compute hours allocated for bespoke proprietary LLM fine-tuning.
• Domain Registrations & SSL Certificates: Custom domain names purchased or provisioned through our white-label portal.
• Completed Prior Billing Periods: Renewals on accounts where the cancellation was not initiated prior to the automated billing cycle.

Annual subscriptions are offered at deeply discounted rates in exchange for a 12-month commercial commitment.

New first-time annual subscribers remain fully eligible for our 30-Day Money-Back Guarantee. After the initial 30 days of service, annual subscriptions are non-refundable for the remaining unused months. If an annual subscriber cancels during the term, the subscription will remain active until the 12-month anniversary date, after which it will not renew.

Custom Enterprise contracts, multi-tenant agency accounts, private cloud VPC deployments, and bespoke SLA commitments are governed by the specific cancellation, termination, and refund clauses explicitly executed in Customer's written Master Services Agreement (MSA) and applicable Statement of Work (SOW). In the event of any conflict between this public policy and an executed MSA, the terms of the MSA shall take precedence.

If an automated recurring subscription payment fails due to card expiration, insufficient funds, or bank security blocks:

• Automatic Retries: Our billing gateway will automatically retry the charge up to 4 times over a 7-day grace period.
• Uninterrupted Service: Your workspace remains fully operational during the 7-day grace window while you update your payment method.
• Temporary Suspension: If payment is not successfully settled within 7 days, active automated agent workflows and broadcast features will be temporarily paused, and the workspace placed into read-only mode until the balance is resolved.

From time to time, Automataiz may offer introductory pricing, promotional coupons, or seasonal launch discounts. Any promotional discount applies strictly to the specific billing term announced during the campaign. Upon the conclusion of the promotional period, subscriptions will renew automatically at the standard published subscription price unless cancelled by the Customer prior to renewal.

Automataiz is committed to fair customer resolutions. We will promptly issue full refunds or account billing credits outside standard timelines in the following exceptional situations:

• Duplicate Billing: Technical gateway errors resulting in duplicate charges for the same billing period.
• Verified Fraud: Unauthorized transactions resulting from proven fraudulent payment card use.
• Major Platform Outage: Severe platform unavailability exceeding allowable thresholds as defined in our enterprise SLA agreement.

Automataiz reserves the right to modify or update this Refund & Cancellation Policy periodically. Material modifications affecting active subscriptions will be communicated to workspace administrators with at least thirty (30) days advance notice via email or within the customer admin console before taking effect.

For invoice inquiries, GST/tax credit updates, cancellation requests, or refund status checks, please contact our dedicated financial operations team: