Terms & Conditions

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding contract between AWAZME CONSULTING SERVICE, operating under the commercial brand name Automataiz ("Automataiz", "we", "us", or "our"), and the commercial entity, business organization, or authorized representative ("Customer", "you", or "your") accessing or licensing our AI Business Operating System, applications, APIs, autonomous specialist agents, and related services (collectively, the "Service").

By registering an account, provisioning a workspace, executing an Order Form, or accessing the Service, you confirm that you have read, understood, and agree to be bound by this Agreement.

The Service is engineered exclusively for commercial, business, professional, and enterprise usage. To register for and utilize the Service, you represent and warrant that:

• You possess full legal power and corporate authority to bind your organization to this Agreement.
• You are at least 18 years of age or the age of legal majority in your applicable jurisdiction.
• Your organization is not located in, or subject to, international trade embargoes or sanctions lists maintained by the United Nations, United States, United Kingdom, or European Union.

To utilize the platform, Customer must register an organizational workspace. Customer agrees to provide complete, accurate, and up-to-date business information during registration and to maintain the accuracy of such records.

Automataiz is provided under recurring subscription tiers (such as Startup, Growth, and Enterprise Sovereign) as selected during checkout or specified in an enterprise Order Form.

• Billing Cycles: Subscriptions are billed in advance on a recurring Monthly or Annual cycle as chosen by the Customer.
• Automatic Renewal: Unless cancelled in writing at least 48 hours prior to the end of the billing cycle (or 30 days for customized Enterprise contracts), subscriptions renew automatically for equivalent terms.
• Taxes & GST: Fees are exclusive of applicable taxes, levies, or duties. For Indian customers paying in INR, an 18% GST is applied at checkout, and valid GSTIN records will be credited for Input Tax Credit (ITC) on all electronic invoices.
• Payment Failures & Dunning: If an automated payment fails, the system will attempt re-billing over a 7-day grace period. Workspaces with persistent unpaid balances may be restricted to read-only mode until payment is settled.
• Upgrades & Downgrades: Upgrades take effect immediately with prorated billing adjustments. Downgrades take effect at the conclusion of the active billing period.

Automataiz may make trial or evaluation workspaces available for a designated period without charge. Free trials are provided strictly for evaluation purposes. If Customer does not convert to a paid subscription before the expiration of the trial period, access to automated AI execution and active WhatsApp agent broadcasts may be suspended. Automataiz reserves the right to terminate trial accounts at its sole discretion if abuse or terms violations are detected.

Customer agrees to use the platform solely for lawful commercial business operations. Customer agrees that it will NOT, under any circumstances:

• Transmit unsolicited bulk spam, fraudulent WhatsApp broadcasts, phishing schemes, or misleading commercial communications.
• Upload, store, or transmit malicious code, trojans, ransomware, or attempt unauthorized penetration testing against our shared cloud infrastructure.
• Reverse engineer, decompile, disassemble, or derive source code from any proprietary Automataiz module or compiler.
• Misuse AI reasoning tools to generate content that promotes illegal acts, hate speech, defamation, or biological/cyber weapons.
• Resell, sublicense, or white-label the Service to third parties without explicit authorization under an Enterprise Sovereign agreement.

The Service incorporates advanced artificial intelligence modules, including Nova AI Assistant, AI Brain, AI Workforce (Specialist Swarms), AI Studio, Boardroom AI, and the Model Hub.

• Human-in-the-Loop Review: Customer is solely responsible for reviewing critical AI-generated contracts, medical triage summaries, legal drafts, financial decisions, and customer communications before acting upon or executing them.
• Business Decisions: Customer acknowledges that Automataiz does not provide professional legal, medical, or certified financial advice through its AI tools. All business operations executed by autonomous agents remain under Customer's sovereign governance.

Customer retains 100% full legal ownership of, and all intellectual property rights in, all data, knowledge base documents, files, CRM records, customer contact lists, audio recordings, and business information uploaded to or generated within Customer's workspace ("Customer Data").

Customer grants Automataiz a strictly limited, non-exclusive, worldwide license to host, transmit, encrypt, parse, and execute Customer Data solely to the extent necessary to deliver the Service and execute customer-configured automations. Automataiz does NOT claim any ownership rights over Customer Data.

As between the parties, Automataiz owns and retains all right, title, and interest (including all patent, copyright, trademark, trade secret, and other intellectual property rights) in and to the Automataiz platform, underlying software code, distributed algorithms, user interface designs, logo marks, documentation, and system telemetry.

Nothing in this Agreement grants Customer any rights in or to Automataiz trademarks or service marks without prior written authorization.

The platform allows Customer to connect external services, foundation model providers, and communication channels (including but not limited to OpenAI, Google Gemini, Anthropic Claude, DeepSeek, Meta WhatsApp Cloud API, Stripe, and Razorpay).

Customer acknowledges that use of such third-party services is governed by the respective terms and privacy agreements of those third-party providers. Customer is solely responsible for maintaining valid API licenses and complying with third-party acceptable use guidelines (e.g., Meta WhatsApp Business Policies).

Automataiz strives to provide high availability and targets a 99.99% uptime benchmark for Enterprise Sovereign clusters. However, Customer acknowledges that the Service may occasionally experience scheduled maintenance windows, emergency security patches, carrier network latency, or upstream infrastructure interruptions. Automataiz will make reasonable efforts to announce planned maintenance in advance.

Automataiz maintains an enterprise security program adhering to SOC2 Type II, ISO 27001, and HIPAA compliance frameworks. We implement industry-leading safeguards including AES-256 encryption at rest, TLS 1.3 in transit, role-based access control (RBAC), multi-tenant cryptographic vector isolation, and automated daily geo-replicated backups.

For healthcare providers requiring HIPAA compliance, Automataiz executes standard Business Associate Agreements (BAAs) under our Enterprise plans.

Customer may terminate its account and cancel its subscription at any time via the billing portal. Automataiz reserves the right to suspend or terminate access if Customer breaches material terms of this Agreement, engages in fraudulent conduct, or fails to cure payment defaults after written notice.

EXCEPT AS EXPRESSLY STATED IN A WRITTEN ENTERPRISE SERVICE LEVEL AGREEMENT (SLA), THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AUTOMATAIZ DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL AUTOMATAIZ, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE SERVICE.

AUTOMATAIZ'S TOTAL AGGREGATE LIABILITY ARISING UNDER OR RELATING TO THIS AGREEMENT SHALL BE LIMITED TO THE TOTAL AMOUNT PAID BY CUSTOMER TO AUTOMATAIZ FOR THE SPECIFIC SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE INCIDENT GIVING RISE TO LIABILITY.

Customer agrees to defend, indemnify, and hold harmless Automataiz, its corporate affiliates, officers, directors, and employees from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of: (a) Customer Data or content uploaded to the platform; (b) Customer's violation of this Agreement or Acceptable Use Policy; or (c) Customer's violation of applicable data privacy laws, WhatsApp broadcast guidelines, or third-party intellectual property rights.

This Agreement, its interpretation, and any disputes or claims arising out of or in connection with it shall be governed by and construed in accordance with the substantive laws of India (and the jurisdiction of the competent courts in Bhubaneswar/Odisha, India) for all domestic and regional transactions, or the laws of the State of Delaware for international enterprise agreements, without regard to conflict of law principles.

Statutory Entity: AWAZME CONSULTING SERVICE • GSTIN: 21BIIPK9304G1ZI

Automataiz may modify these Terms from time to time to reflect platform improvements, new AI feature releases, or statutory updates. If we make material modifications, we will provide at least thirty (30) days prior electronic notice to workspace administrators via email or in-app notification banners prior to the changes taking effect. Continued use of the platform following the effective date signifies Customer's binding acceptance of the revised Terms.

For official legal notices, custom enterprise agreement negotiations, or compliance inquiries, please contact: